AGENDA

Day 1April 21, 2016

8:00 AM

Registration and Breakfast

9:00 AM

Welcome Address:

Mary Power

Mary Power

CEO, Council of Better Business Bureaus
9:15 AM

Opening Keynote:

Maureen Ohlhausen

Maureen Ohlhausen

Commissioner, Federal Trade Commission
10:00 AM

Self–Regulation in the United States: Models, Goals and Benefits of Successful Industry Programs

Industry level self-regulation programs are good for consumers, the marketplace and for industry members. Self-regulatory programs protect consumers from overreaching especially by protecting consumer choice, promote ethical competition by creating a level playing field, and provide a marketplace response to consumer concerns that can make government intervention less necessary. In addition such programs demonstrate publicly the industry’s commitment to fair dealing with its consumers. This panel explores successful models of industry self-regulatory programs in four different industries, the goals underlying the creation of the programs and the programs’ benefits to consumers, industry and the marketplace. The panel will explore common elements that distinguish successful self-regulatory efforts and how each program was adapted to meet the particular challenges in its industry sector.

Moderator:
C. Lee Peeler, Executive Vice President, Council of Better Business Bureaus and President, ASRC

Panelists:
Adolfo Franco, Executive Vice President & Chief Operating Officer, Direct Selling Association 
Lynne Omlie, Executive Vice President, DISCUS
Patricia E. Vance, President, Entertainment Software Rating Board

11:00 AM

Refreshment Break

11:15 AM

Internet of Things: Connecting People and Devices

Gartner estimates that nearly 5 billion connected devices will be in use by the end of 2015. As consumers connect to more devices to optimize their lives, it becomes more difficult to balance convenience with privacy and security. Our panel of thought leaders and experts from automotive, insurance, and technology companies will explore the next generation of connected devices, the risks and opportunities they present, and how this ubiquitous connectivity will impact our businesses and lives.

Moderator:
Genie Barton, Vice President, Online Behavioral Advertising, Council of Better Business Bureaus

Panelists:
Chris Poulin, Research Strategist, X-Force, IBM Security Systems
Tim Tobin, Partner, Hogan Lovells
David Strickland, Partner, Venable, LLP
Jonathan Weinberger, VP, Innovation and Technology, The Alliance of Automobile Manufacturers

12:30 PM

Lunch

Luncheon Keynote:

Andrea Glorioso

Andrea Glorioso

Digital Economy at the Delegation of the European Union to the USA
 
2:00 PM

Self-Regulation in Practice‎: Case Studies

Industry self-regulation reflects the combined commitment of individual industry members. Such programs work or take their cue from industry norms modeled by industry leaders to ensure their practices reflect their corporate values and meet their customers’ expectations. Today more than ever dynamic business environments create new opportunities for both businesses and consumers, but rapid change can also introduce new economic, social, and environmental concerns. Company best practices help protect consumers without imposing barriers to growth and innovation. This panel will present case studies of how individual corporate programs are created, how they set the stage for creation of industry programs and some of the challenges in translating best practices into effective self-regulatory programs.

Moderator:
Dana B. Rosenfeld, Partner, Kelley Drye

Panelists:
Paul Plofchan, VP, Government & Regulatory Affairs and Chief Privacy Officer, ADT
Rob Sherman, Deputy Chief Privacy Officer, Facebook
Kim Nelson, Senior Vice President, External Relations, General Mills & President, General Mills Foundation
Susan Fox, Vice President, Government Affairs, The Walt Disney Company

3:15 PM

Refreshment Break

3:30 PM

Consumers’ Voice And Customer Engagement: Building Allies and Champions

What do you do when your brand or industry is threatened by consumer dissatisfaction with your business practices? Emotional consumer stories can go viral in hours, and their calls-to-action can be amplified by advocates, investors and regulators and be catalysts for government inquiries or regulation. Business leaders and experts at the forefront of consumer engagement initiatives will share how they build allies, and overcome negative media events to protect businesses and industries.

Moderator:
Brian Costanzo, President and CEO, Society of Consumer Affairs Professionals International (SOCAP)

Panelists:
Dallas Thomas, Director, Customer Advocacy, Southwest Airlines  
Rod Davis, CEO/President, BBB Serving Southeast Florida and the Caribbean
Vince Sollitto, Sr. Vice President, Global Corporate Communications & Government Relations, Yelp, Inc.

5:00 PM –
7:00 PM

Networking Reception

Day 2April 22, 2016

8:00 AM

Registration and Breakfast

9:00 AM

Welcome Address:

Bennie Johnson

Chief Strategy Officer, Council of Better Business Bureaus
9:15 AM

Opening Keynote:

David Plouffe

David Plouffe

Chief Advisor, Uber
10:00 AM

The Sharing Economy: Disrupting, Sharing and Building a New Way Forward

The disruptive business models behind the sharing economy have transformed the way we live and work—from how we buy products to what it means to be an employee. Innovative companies have created technology platforms that turn consumer pain points into incredible new business opportunities, but they also create new risks and challenges. Our panel of business and government leaders will discuss how consumers, businesses, and government agencies can navigate a marketplace that outpaces regulation and fundamentally changes the way entire industries operate.

Moderator:
Abigail Slater, Vice President of Legal and Regulatory Policy, The Internet Association

Panelists:
Marina Lao, Director, Office of Policy Planning, Federal Trade Commission
Sarah Bianchi, Head of Global Policy Development and Head of Federal Policy, Airbnb
Steve Salter, Vice President, Standards and Services, Council of Better Business Bureaus, Inc.

11:00 AM

Refreshment Break

11:15 AM

Securing the Digital Marketplace: Promoting Innovation, Protecting Privacy

As the digital marketplace expands to include an estimated 200 billion connected devices by 2020, businesses will have ever more opportunities to reach consumers through the Internet of Things. But security challenges will also increase in this new environment. Are new laws and regulations necessary to provide workable solutions? What alternatives are available to policy makers and industry to enable security and protect consumer privacy while promoting continued innovation and growth?

Moderator:
Michael Kaiser, Executive Director, National Cyber Security Alliance

Panelists: 
Chris Boyer, Assistant Vice President - Global Public Policy, AT&T
Dan Caprio, Co-Founder & Chairman, The Providence Group
Shane McGee, Chief Privacy Officer, FireEye

12:15 PM

Future and Insights: The Next Generation of Disruptive Trends

What new challenges and opportunities are waiting on the horizon? What disruptive forces will overtake the business models and technologies currently reshaping the marketplace? The Future and Insights panel features leading thinkers and innovators who are actively engaged in spotting and creating the next generation of disruptive trends that will impact tomorrow.

Moderator:
Paul Rand, President & CEO, Zocalo Group

Panelists:
Craig Honick, Managing Partner, Metro Tribal
Randall Rothenberg, President & CEO, Interactive Advertising Bureau
Nathalie Udo, Founder of InDepth Strategies, LLC, Consultant and Executive Coach, and Co-Author

1:15 PM

End of Conference